Yes, you have a 6-hour window after placing your order to request a cancellation. After that, your order likely has already moved into processing or shipping and can no longer be canceled. To cancel within the window, email us at [email protected].

We don't offer exchanges. Because of this, we ask that you double-check size, design, quantity, and shipping address before checking out, since orders placed with the wrong selection aren't eligible for return or exchange.

You have 30 days from the delivery date to start a return. Once that window closes, the order is considered accepted and we're unable to offer a refund or replacement.

We accept returns and issue refunds when an item arrives damaged or broken, you receive the wrong item (wrong design, size, or material), or the product is significantly different from how it was described in the listing.

Items must come back unworn, unwashed, unaltered, in their original packaging, and with all original tags attached. Minor issues like a loose thread that's easy to fix aren't treated as defects and won't qualify on their own.

Please have your shipping label or receipt, proof of purchase, clear photos showing the issue with the item, and any prior email correspondence with our support team ready to send along with your request.

Email [email protected] with your documentation and our team will reply within 2–3 business days with next steps. Once your return is approved, ship the item back using a traceable carrier and send us the tracking number. Please don't mail anything back before you've received email confirmation — unauthorized returns won't be refunded.

Return shipping is the customer's responsibility unless the error was on our end, and shipping costs themselves are non-refundable.

Once we receive and inspect your return, we process refunds within 2 business days. From there, it typically takes 10–15 business days for the funds to show up in your account, depending on your bank.

Our warehouse is located at 2108 N St STE N, Sacramento, CA 95816, United States, and our support team is available Monday through Friday, excluding holidays.

We charge a flat rate no matter how many items you order, so there's never an extra per-item fee. Shipping within the U.S. is $4.99, and international shipping is $12.99.

Total delivery time is production time plus shipping time. Production takes 1–3 business days depending on the item, and shipping runs 5–7 business days within the U.S. or 10–15 business days internationally.

Delays can occasionally happen due to incomplete address details, severe weather, or customs clearance for international orders. If your order runs past the expected window, email us at [email protected] and we'll work to resolve it within 1–3 business days.

Yes — as soon as your order ships, you'll get an email with a tracking number so you can follow it the whole way. For any other shipping questions, reach out to [email protected].